XSIQ
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Information Technology - The planning phase: defining the problem

The Planning Phase: defining the problem

Image. The comment of a department store employee - My maths isn't too good, I
can never add up the figures correctly on the sales docket - may translate
into a problem of totals on sales dockets being incorrectly recorded,
leading to a loss of sales revenue and customer confidence.

Computer systems are developed to enable processes to occur in a more
efficient manner, or to avoid problems which currently exist. The ability
to clearly define the problems or the inefficiencies is the first step in
creating successful computer systems. This is because, in order to build a
successful computer based information system, it is necessary to identify
the deficiencies of the current system.

Problem identification does not have to require extensive exploration of
the current system's deficiencies. The detailed review of current practices
and existing problems will be conducted in the analysis phase of the SDLC.

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