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Information Technology - Documentation

Documentation

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Problems arose for network administrator Phil Wales when setting up a new
networked information system for 3RRR. Part of the problem for Wales arose
because he didn't have any previous documentation to show him how the
studio network had been set up. Letch explains the importance of
documentation in this video.

Documentation is essential for the success of any information system.
Documentation provides anyone who interacts with a particular system an
overview of the system capabilities and its software. It may also include
specific procedures which must be followed or be used to provide training
or reference material. Application and information systems can fail to meet
their full potential if there is inadequate documentation to support them.
Without good documentation users may flounder and the efficiency gains
expected from a new system will never be realised.

Read an interview with Sunita Marar, Procedures Manager at CitySearch
(www.citysearch.com.au). Marar explains the necessity of documentation
within the fast-paced and ever changing environment of an Internet company.


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