Business Management - Processes for effective change management
Processes for effective change management
Management must set into place a designated plan and approach towards the
effective management of the change process. The first step in this process
to solve a particular problem confronting the organisation is to decide
what it is that the organisation actually intends to do to overcome the
pressures or forces for change confronting it.
This decision-making and problem-solving process involves the following
* I - identifying what the problem actually is that the organisation wants
* I - gathering all of the information relevant to the specific problem;
this involves obtaining all of the relevant information from all internal
and external sources and from all stakeholders; gathering all possible
information will enable the management of the organisation to make an
informed decision about what strategy or direction the organisation will
need to adopt or take to overcome the problem
* O - management will then need to come up with a list of possible
alternative courses of action, options or strategies that the organisation
could adopt to overcome the problem
* R/S - management will need to establish a way of evaluating these possible
options and of ranking each of them against certain predetermined criteria;
once this process has been done then the preferred option may be selected
* I - the preferred option can then be implemented by use of an action
plan to ensure that it is implemented successfully; the action plan
will require management to follow the following steps if the change in
policy is to be implemented successfully:
* O - state the objectives of the revised or changed policy.
* P - determine which personnel within the organisation will be
responsible for implementing the policy.
* S - establish which management strategy will be used to implement the
* T - allocate and delegate specific tasks to the personnel involved in
the implementation stage.
* T - set the timeframe within which the policy is to be implemented, e.g.
implemented in stages or implemented as a complete policy at a specific
point in time.
* E - determine the criteria or performance indicators that will be used
to evaluate whether the policy has been implemented efficiently and
* E - management will then need to carry out an evaluation process to see
if the policy has been successfully implemented and to establish the next
stage in the change process. Analysis and interpretation of the data
collected in relation to the performance indicators will tell management
whether they are on track, whether they need to alter the change process or
whether they need to take a completely different approach to solve the
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