This module introduces you to communication in the context of soft skills. It draws on the main models of communication to identify the various components of the communication process and to understand potential barriers to achieving effective communication.

This module explains the various components involved in the listening and speaking processes. It identifies barriers to effective listening and speaking based on culture, context and personal or environmental factors, and explains strategies for achieving effective inter-personal communication in socio-cultural environments.

This module explores how we perceive the world through visuals and sounds. It examines the role of visual and aural perception in our understanding of meaning, and their relevance in the context of multimedia culture and new technologies.

This module will guide you through body language as a vital components of nonverbal communication. It explores the role of culture, gender, social status and other factors in expressions of nonverbal communication, and examines facial expressions as a source of information about emotions.

Assessment of modules 1, 2, 3, and 4 of free diploma course in communication skills: - Introduction to Communication. - Visual and Aural Perception. - Conversation. - Nonverbal Communication. You must score 80% or more to pass this assessment.

This module explores the role of communication behaviour in building and maintaining positive relationships. It also examines different types of groups and the factors which affect group dynamics.

This module explores various types of conflicts and the role of verbal and nonverbal communication in conflict resolution. It also examines the significance of traditional and social networking.

This module explores the role of communication and relationships in the art of persuasion. It also discusses the effectiveness of different negotiator characteristics and negotiation techniques in reaching mutually satisfactory agreements between parties.

This module explores the area of motivation – examining various theories on what drives people to achieve goals. It identifies strategies and techniques for improving motivation and examines the importance of motivational skills for effective leadership.

Assessment of modules 6,7,8, and 9 of this free diploma course on Communication Skills: - Group Dynamics. - Conflicts And Networking. - Persuasion. - Motivation. You must score 80% or more to pass this assessment.