Providing excellent customer service is essential to the long-term viability of every business, and this Diploma course explains the techniques used to turn one-time customers into life-long customers. The course begins by introducing you to the key elements of customer service and the five basic needs of customers. Learn about the 6 essential actions of excellent customer service and the 5 Ps (People, Products, Policies, Procedures, Places).
The course then delves into the specifics of customer service in different industries. Specifically, learn about customer service in the hospitality industry, the retail industry, and the public sector. These lessons will discuss the types of customers that are found in each industry, the philosophies than can guide a customer service individual to success, and the important role customer service managers play in these industries.
This Diploma course will be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service. It will also be of interest to business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their business or organization.
Upon completion of this course, you will able to:
- Apply the fundamental aspects of customer service in a business;
- Advance a customer service program from a fundamental to advanced level;
- Communicate and collaborate with customers utilising efficient communication processes;
- Obtain customer feedback to continuously refine a customer service program;
- Implement a customer service program in the hospitality industry, the retail industry and the public sector.
"Todos os cursos da Alison são gratuitos para estudar. Para completar com sucesso um curso, você deve marcar 80% ou mais em cada avaliação do curso. Após a conclusão bem-sucedida de um curso",Você pode optar por tornar a sua conquista formal comprando um Diploma ou Certificado da Alison.
oficial. Ter um documento da Alison oficial é uma ótima forma de comemorar e compartilhar o seu sucesso. É:
- Ideal para incluir nos CVs,inscrições de trabalho e portfolios
- Uma forma de mostrar a sua habilidade de aprender e alcançar altos resultados