Alternative Dispute Resolution Learning Path
Conflict is something that can occur in everyday life on a regular basis and while not all conflict is bad, it is important to be able to negotiate with one another to reduce conflict. By studying the Alison Learning Path in Alternative Dispute Resolution, you will learn about effective ways of managing conflict in your home and work life. You will develop the essential skills needed to avoid and manage any disputes that may arise. The Alison Learning Path in Alternative Dispute Resolution is a sequence of courses that will expand your knowledge and skills on conflict and alternative ways to resolve disputes. You will know how ADR programs succeed and why they should be used. You will be able to describe the most common methods of ADR and what happens during an ADR process. This learning path will be of great interest to students in business or management or anyone interested in conflict resolution, it will also be of great interest to all professionals who are working in both the public and private sectors to ensure a healthy level of conflict is present in the workplace.
Courses in this Learning Path
Introduction to Conflict Management and Negotiation
Conflict is a part of life, almost 100% guaranteed. Whether it’s with friends, colleagues, your partner, or your family, eventually you will experience some kind of conflict and will need to negotiate a resolution. This is not a bad thing, it’s to be expected. The ability to handle these situations with confidence and calm can make a big difference to every aspect of your life. This course is designed to give you that really nice soft skill which will improve your relationships and just make life a bit easier.
The course first introduces you to the different types of conflict that can occur in your work and personal life, along with reasons why these conflict can arise. Next, you will be shown the multiple ways you can resolve organizational conflict and the most common styles people have for handling conflict. The course will teach you how to be more aware of emotions and how to use this awareness to keep disagreements healthy. You will then be guided through the five stages of negotiation with the aid of examples, and will be shown how to avoid common mistakes in negotiation. Finally, you will learn about negotiation ethics, intercultural negotiation, and you will receive tips for negotiating a higher salary.
Although this course will be of particular interest for professionals working in the areas of conflict management, negotiations and human resources, the skills in this course are useful for everyone and anyone. If you can improve your conflict management abilities, then the next time you have a serious disagreement with someone you will be able to handle it calmly and productively. That’s a great skill, and with this course you can gain it in just 3 hours.2-3 Hours50 Points
Introduction to Alternative Dispute Resolution
Learn about the benefits of using ADR as a conflict resolution method, how to prepare for an ADR process, and how confidentiality is maintained during the ADR process by studying the course Introduction to Alternative Dispute Resolution. The course also outlines both the common and uncommon methods of ADR and the situations in which each method can be used.
The course begins by introducing you to what alternative dispute resolution is. You will learn about when ADR is used and why it is important to understand the ADR process. You will learn about the reasons why ADR should be chosen as a resolution method and the seven principles for resolving disputes. You will learn how to prepare for ADR and about what is expected in an ADR process, with suggestions for getting the most out of the ADR process. This section concludes by explaining the role of ADR practitioners, including what to expect from your ADR practitioner, questions you may want to ask your ADR practitioner, and how to give feedback about your ADR practitioner.
The course then introduces you to the most common methods of ADR – Negotiation, Mediation, and Arbitration. This section explains each of these methods in detail by including various features of each such as the cost, the benefits and drawbacks associated with each method, and when each method may be used. This section also describes other less common methods of ADR that some people adopt and how they are used. This section concludes by explaining public policy, legislation, and ADR and how the introduction of new laws could ensure equality in an ADR process.
This course will be of great interest to all professionals who are working in both the public and private sectors, and who are involved in conflict analysis, and management and resolution processes. It will also be of interest to learners who want to study mediation and other non-adversarial dispute and conflict resolution processes.2-3 Hours50 Points
Alternative Dispute Resolution: How ADR Programs Succeed
Alternative Dispute Resolution: How ADR Programs Succeed is a course that will introduce you to the broad range of systems that operate under the rubric of alternative dispute resolution (ADR).
This course presents you with the potential uses and benefits of ADR and the conditions under which ADR programs can succeed. The course begins by introducing you to ADR and shows you the different ways in which ADR can help accomplish rule of law objectives, such as supporting court reform and by-passing ineffective or discredited courts. It will present the limitations associated with ADR programs and will then explain to you the background conditions necessary for ADR programs to succeed.
The course will then focus on the program design considerations that are important for ADR programs. Within this section of the course, you will learn about planning and preparing an effective ADR program with regard to dispute resolution needs, ADR goals, and many more features that may arise during this phase of preparing for ADR. In this section, you will also learn about operations and implementations associated with ADR programs including why you should create support services to overcome user barriers and establish effective procedures for program evaluation. You will also learn how cultural norms may influence the design of appropriate evaluation systems.
The course will conclude by explaining taxonomy in ADR including basic ADR models and examples of hybrid ADR models. This section will also provide you with relevant case studies that will show you concrete examples of ADR in action and different strategies used to cater to different situations.2-3 Hours50 Points