Conflict is something that can occur in everyday life on a regular basis and while not all conflict is bad, it is important to be able to negotiate with one another to reduce conflict. By studying the Alison Learning Path in Alternative Dispute Resolution, you will learn about effective ways of managing conflict in your home and work life. You will develop the essential skills needed to avoid and manage any disputes that may arise. The Alison Learning Path in Alternative Dispute Resolution is a sequence of courses that will expand your knowledge and skills on conflict and alternative ways to resolve disputes. You will know how ADR programs succeed and why they should be used. You will be able to describe the most common methods of ADR and what happens during an ADR process. This learning path will be of great interest to students in business or management or anyone interested in conflict resolution, it will also be of great interest to all professionals who are working in both the public and private sectors to ensure a healthy level of conflict is present in the workplace.
Courses in this Learning Path
Introduction to Conflict Management and Negotiation
The free online course Introduction to Conflict Management and Negotiation introduces you to the different types of conflict that can occur in your work and personal life, reasons why conflict can arise, and various conflict-handling styles to help you effectively manage conflict. This course will also present you with the knowledge and skills necessary to have successful negotiations including how to avoid common mistakes in negotiation.
The course begins by explaining what conflict is. You will learn about the various types of conflict that can occur and the level of conflict that is most effective for high performance. You will study potential root causes of conflict arising within a workplace and the positive and negative outcomes of this conflict. You will then learn multiple ways on how to resolve organizational conflict and the most common styles people have for handling conflict. This section concludes by explaining how an awareness of our emotions and thoughts are important for the success of managing conflict and the key to keeping disagreements healthy.
The course then introduces you to the five stages of negotiation. You will study a detailed description of each stage including examples highlighting the relevance of each stage. You will learn about negotiation strategies as well as how to avoid common mistakes that could negatively impact the result of your negotiation. From here, you will learn about third-party negotiations and alternative dispute resolutions recognising when it is time to enlist a third-party negotiator. You will then learn about ethics and negotiations. This section will explain how you can effectively negotiate with people from around the world and different cultures without insulting cultural traditions. To conclude this section of the course, you will learn about tips for negotiating success and also steps you can take to negotiate for a higher salary.
This course will be of great interest to professionals working in the areas of conflict management, negotiations and human resources. It will also be of great interest to all learners who would like to learn more about the various types of conflict that can occur and the negotiation skills that can be used to manage conflict.2-3 Hours50 Points
Introduction to Alternative Dispute Resolution
The free online course Introduction to Alternative Dispute Resolution describes the benefits of using ADR as a conflict resolution method, how to prepare for an ADR process, and how confidentiality is maintained during the ADR process. The course also outlines both the common and uncommon methods of ADR and the situations in which each method can be used.
The course begins by introducing you to what alternative dispute resolution is. You will learn about when ADR is used and why it is important to understand the ADR process. You will learn about the reasons why ADR should be chosen as a resolution method and the seven principles for resolving disputes. You will learn how to prepare for ADR and about what is expected in an ADR process, with suggestions for getting the most out of the ADR process. This section concludes by explaining the role of ADR practitioners, including what to expect from your ADR practitioner, questions you may want to ask your ADR practitioner, and how to give feedback about your ADR practitioner.
The course then introduces you to the most common methods of ADR – Negotiation, Mediation, and Arbitration. This section explains each of these methods in detail by including various features of each such as the cost, the benefits and drawbacks associated with each method, and when each method may be used. This section also describes other less common methods of ADR that some people adopt and how they are used. This section concludes by explaining public policy, legislation, and ADR and how the introduction of new laws could ensure equality in an ADR process.
This free course will be of great interest to all professionals who are working in both the public and private sectors, and who are involved in conflict analysis, and management and resolution processes. It will also be of interest to learners who want to study mediation and other non-adversarial dispute and conflict resolution processes.
2-3 Hours50 Points
Alternative Dispute Resolution: How ADR Programs Succeed
The free online course Alternative Dispute Resolution: How ADR Programs Succeed introduces you to the broad range of systems that operate under the rubric of alternative dispute resolution (ADR).
This course presents you with the potential uses and benefits of ADR and the conditions under which ADR programs can succeed. The course begins by introducing you to ADR and shows you the different ways in which ADR can help accomplish rule of law objectives, such as supporting court reform and by-passing ineffective or discredited courts. It will present the limitations associated with ADR programs and will then explain to you the background conditions necessary for ADR programs to succeed.
The course will then focus on the program design considerations that are important for ADR programs. Within this section of the course, you will learn about planning and preparing an effective ADR program with regard to dispute resolution needs, ADR goals, and many more features that may arise during this phase of preparing for ADR. In this section, you will also learn about operations and implementations associated with ADR programs including why you should create support services to overcome user barriers and establish effective procedures for program evaluation. You will also learn how cultural norms may influence the design of appropriate evaluation systems.
The course will conclude by explaining taxonomy in ADR including basic ADR models and examples of hybrid ADR models. This section will also provide you with relevant case studies that will show you concrete examples of ADR in action and different strategies used to cater to different situations.
2-3 Hours50 Points