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Management must identify (Clause 10) opportunities for improvement and apply mandatory actions to attain the intended results of its OH&SMS.
Management must develop (Clause 10.2), apply and carry out processes, together with investigations, reports and measures, to identify and manage OH&S-related incidents and nonconformities. When an incident or a nonconformity exists, management must:
• Respond in time
• Take measures to manage and correct it
• Manage any consequences