The main points from this module are as follows:
SO 9001:2015 introduced a new concept to Quality Management System. The concept speaks about the management of organizational knowledge.
The standard mandates that complying organizations must:
recognize the knowledge areas that are necessary for the effective operations of processes and the conformity of product/service;
maintain this knowledge and keep it accessible where necessary;
recognize the changing trends for knowledge and compare it with current organizational knowledge;
and attain the required knowledge if necessary.
The knowledge triangle involves: the collection of data, the grouping of data to create information, the analysis of information, which then creates knowledge for the organization. Following this, repeatedly applying knowledge to improving processes will result in wisdom.