Prodotto Service Systems
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Prodotto Service Systems

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  • Note di Apprendimento
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    Angelo R.
    BR
    Angelo R.

    In face of an economic scenario where volatility and liability delegation is recurrent, the customer is no longer attracted to deals and transactions where the product (both as FMCG or as material subsystem) is the ultimate asset to be purchased. As new social paradigms arise, government policies, business models and even tecnologies find themselves cooperating in order to set a new environment for business follow through and competitiveness. The supply has been taking that in consideration and therefore crafting a new array of products and services that empower the customer, leaving to innovation and technology, the main role of devising what is to be competitive or not. For a customer who came to realize this crescendo for product service systems, it is of absolute appraisal that the business he is dealing with is more concerned with the co-creation of smart, effective and efficient solutions, rather than mere ownership (and liability) transfer. Therefore, to remain competitive and close to the customer in nowadays customs it has become necessary to (a) understand the customers and competitors, (b) conceive effective and flexible business models and (c) increase value of both operational and customer levels.

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