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Service Quality - Parte 2

  • Note di Apprendimento
  • Revisione degli argomenti
    Allan T.
    PH
    Allan T.

    Quality service is always in the mind of consumers.

    Anne H.
    LC
    Anne H.

    The issue of customer satisfaction is so critical to service industries, yet I find some don't value the customers feedback.

    Anne H.
    LC
    Anne H.

    Really like the idea that first contact/impression last - negative or positive

    Alice N.
    AU
    Alice N.

    .

    Alice N.
    AU
    Alice N.

    What significant does legal judgments play in the service quality processes?

    Tanya A.
    GB
    Tanya A.

    very helpful

    Denver C.
    SA
    Denver C.

    Customer feedback really counts for target achievement. Negative requires re-assessment of the process and its improvement using RND while positive doesn't permit complacency.

    DAVID T.
    PH
    DAVID T.

    The Service and Delivery is the Make or Break in Business. Service Quality from time to time varies and it depends if the Management is strictly complying with the standards

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