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Service Quality Assessment

  • Note di Apprendimento
  • Revisione degli argomenti
    Nkeiruka A.
    Nkeiruka A.

    Thank you for the information.

    Edwin L.
    Edwin L.

    thank you Alison for the excellent course

    Oorvashi Devi T.
    Oorvashi Devi T.

    To whom it may concern , Hello , I have taken part in the assessment and I got the following question incorrect ' It has been found that the avarage businesss hears from what percentage of their customers who are dissatisfied with their products or service?' The answer I responded was 4 %.When corrected , it gave me 14% as the good answer. During my learning in the 'Service Quality-Part 2' I have learned that 4 % was the answer because 96% of the customers do not bother to complain. Can you please give me the right answer? Thank you for your assistance. Oorvashi Devi Tuyau.


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