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Module 3: Tourism Industry - Career Development

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Understanding the Tourism Industry
Lesson Summary

Lesson Summary
Tourism is the term given to the events that ensue when tourists travel.

The League of Nations (LN) was the first organisation to create a formal definition of tourists in 1937.

The LN defined foreign tourists as people that stayed in the country for more than 24 hours.

The International Union of Official Travel Organizations created the terms excursionist and transit traveller.

In 1973, the National Tourism Resources Review Commission defined domestic tourist as a person who travelled at least 80 kilometres away from home.

Airline employees fall into one of two groups; flight crew or ground crew.

Airline ground crew positions are in reservations and sales, passenger services, maintenance and security.

Cruise line employees work either on-board or ashore.

The on-board crew of a cruise ship consist of two groups; the ship crew and the hospitality staff.

Cruise operators’ on-shore staff consists of sales and administration staff.

Tourist attractions operate in both the private and public sectors.

Most jobs in public sector attractions are civil service positions and require that the applicant pass appropriate civil service tests.

The major departments of tourist accommodation are the front office, housekeeping and food and beverage service.

Tourist boards promote a country as a tourist destination in other countries.

Most tourist board jobs are in marketing and PR and require a specialist qualification.

A travel agency is a company that offer travel services to the public on behalf of suppliers.

Specialised training is required to become a travel agent.

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