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Customer Service in the Hospitality Industry
Learning Outcomes
After completing this module you will be able to:

List and describe the needs of hospitality customers

List and describe the 12 steps of superior hospitality service

Name and explain the preparation and personnel standards needed to provide excellent customer service in a restaurant

Describe the essential customer service techniques that should be carried out during restaurant service

Understand and define the role of the manager in the hospitality industry

END OF UNIT:
Learning Outcomes

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