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Note di Apprendimento
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Providing Excellent Customer Service
Learning Outcomes
After completing this module you will be able to:

Define a customer service role model and identify a role model within an organisation

Utilise the 6 essential actions to create a culture of excellent service

Maintain a standard of excellent using the five p’s of customer service

Use customer complaints as an opportunity to renew customer loyalty

Use the 6 key Steps to increase customer loyalty

END OF UNIT:
Learning Outcomes

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