Customer Service Basics
Learning Outcomes
After completing this module you will be able to:
List the key elements of customer service
Outline and explain the 5 basic needs of customers
Describe how to make a positive first impression on customers
Provide customer service over the phone using best practice
List the steps needed to begin the problem solving process in customer service
Identify the everyday practices needed to provide excellent customer service
END OF UNIT:
Learning Outcomes
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