Loading
Note di Apprendimento
Study Reminders
Support
Text Version

I risultati di apprendimento

Set your study reminders

We will email you at these times to remind you to study.
  • Monday

    -

    7am

    +

    Tuesday

    -

    7am

    +

    Wednesday

    -

    7am

    +

    Thursday

    -

    7am

    +

    Friday

    -

    7am

    +

    Saturday

    -

    7am

    +

    Sunday

    -

    7am

    +

Customer Service Basics

Learning Outcomes

After completing this module you will be able to:

List the key elements of customer service

Outline and explain the 5 basic needs of customers

Describe how to make a positive first impression on customers

Provide customer service over the phone using best practice

List the steps needed to begin the problem solving process in customer service

Identify the everyday practices needed to provide excellent customer service


END OF UNIT:
Learning Outcomes

To access the next unit please use the navigation panel below