Customer Service Techniques
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Customer Service Techniques

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  • Note di Apprendimento
  • Revisione degli argomenti
    Qondile D.
    SZ
    Qondile D.

    Good information.

    Rejoice I.
    NG
    Rejoice I.

    Wow, very informative.

    SHEILA B.
    US
    SHEILA B.

    Greeting, listening and follow though are key essentials to winning over a loyal customer. Once a customer enters your business personal must treat them like they are a part of your family. Listen to what they are looking for and offer them the best your company has to offer, but at the same time taking into consideration what their price point is. By following though with what they came into purchase and making sure they leave a content and returning customer.

    EDWARD M.
    ZW
    EDWARD M.

    first impression is important

    Leonardo B.
    DO
    Leonardo B.

    Relevant useful techniques to be kept in mind when dealing with customers not only over the phone, but also when giving personal service.

    Ratu Jone T.
    FJ
    Ratu Jone T.

    Customers feel appreciated when you treat and respond to them as soon as immediate you can and how you present yourself, physically and verbally, to the customer will determine how comfortable them customer can feel to freely be themselves at your products and services.

    Jose P.
    US
    Jose P.

    Interresting point, educative and easy to understand

    MELES  WELDAY G.
    SD
    MELES WELDAY G.

    You will never get a second chance to make a first impression

    Ntokozo Y.
    ZA
    Ntokozo Y.

    There are certain actions which cause a customer to have a negative attitude & that any salesperson should avoid doing.

    Claris M.
    BW
    Claris M.

    Yes on that matter customers are always right even if he/she did wrong

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