The following are major systems that should be in place in order to successfully achieve a kaizen strategy:
Total Quality Control (TQC) and Total Quality Management (TQM)
A Just-in-Time (JIT) Production System (also called as Toyota Production System)
Small-Group and Team activities
A Suggestion or Feedback System
Total productive maintenance (TPM)
Total Quality Control/Total Quality Management
One of the earliest philosophy of Japanese management has been Total Quality Control (TQC), which, in its initial deployment, focused on the control of the quality control process. This has now developed into a system involving all issues related to management and is now denoted internationally with the term known as Total Quality Management (TQM).
The meaning of "T"
The "T" in TQM refers as “total,” meaning that it encompasses every individual in the company, from leadership to middle managers, supervisors, and workers at the floor. Moreover, it encompasses external parties like suppliers, contractors, dealers, and wholesalers.
The meaning of "Q"
Japanese TQM should not be referred specifically as a quality control measure only; TQM has been instituted as a strategy to help top management to be more competitive and profitable by assisting it to improve in all areas of business. In TQM, "Q", means “quality,” which has a priority. Other goals include cost and delivery.
The meaning of "M"
The "M" in TQM means to “manage through controls” or we can say it as a “management control through process.” In TQM, key processes must be identified, controlled, and improved on continuously so as to enhance results. Leadership role in TQM is also incorporated so as to plan to check the process against the result so as to improve the process. It, however, does not mean to denounce the process on the basis of the result.
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