Gestion des conflits
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Gestion des conflits

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  • Notes d'étude
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    Juan P.
    ES
    Juan P.

    the course gest stuck after the last slide

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    List three ways to decrease the conflict situation. What are some pros and cons of these approaches? - Compromising, competition, and collaboration approaches 1- Compromising approach: one side gives in what the other wants. Pros: Process is released easier, faster. It doesn't cause hurting the other side's emotion. Cons: It is not sure the side giving in is satisfied with the alternative the other side suggests. It may lead to a different conflict in future. 2- Competition approach: this style exhibits determination to obtain the goal at expense of other side's benefit. Pros: making sure to satisfy with what to attain. Cons: taking lots of time to find the alternative. 3- Collaboration approach: win-win solution Pro: two sides have what they want relatively Cons: each side has to give in some of its benefit.

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    Do you deal with conflict differently with friends and family that you do at work? If so, why do you think that is? Yes, it is. Dealing with friends, the family is prone to the sentiment, so I tend to concede what I want to retain the relations with them. While at work, I do not only on the basis of relations but also on eligible, logical approach. I mean I use the collaborative approach to seeking the alternative of a conflict.

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    - What is your usual conflict-handling style at work? Do you see it as effectively or ineffectively? I normally use the collaborative approach to handling the conflict at work. In my concept, to reach an agreement is two sides get the win-win solution. Each side succumbs a little bit of their benefit to come to a common goal.

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    - Describe the situation in which having not enough conflict can be a problem. A conflict happens when it affects the benefit of two sides. It is not considered as a problem when the benefit of one of two sides does not matter. For instance, A and B go to a shop to buy something. A comes first, he must be served first. But B has to go to work and the bus comes in 5 minutes. The shop owner serves B first instead of A as A is on a day off, he is not hurried. The benefit is B is in time to take a bus while it doesn't matter to A if he is served later.

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