Normes de qualité - Partie 1
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Normes de qualité - Partie 1

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  • Notes d'étude
  • Révisions du sujet
    Yan Yee C.
    GB
    Yan Yee C.

    would it possible to get subtitles for the video?

    Garreth E.
    GB
    Garreth E.

    very difficult to understand speech

    Jamal I.
    DZ
    Jamal I.

    better with subtitles

    Stephanie F.
    US
    Stephanie F.

    Very difficult to understand his accent.

    Steven H.
    GB
    Steven H.

    A very interesting introduction. Though these steps seem obvious with hindsight, it is very tempting to rush ahead with a project with no coherent idea as to what EXACTLY you are creating and for whom. I can sympathise with comments about the accent. As a native speaker of English who has been exposed to all sorts of accents, even I found it a little hard. Luckily, there are background notes, and the option to Google terms to get other perspectives on things (i.e. research). I was a bit confused as to the idea of 3M Post It notes as being a 'delighter'. If we are using the examples of a mobile phone (or dry cleaning business), why not bring in an example of a 'delighter' from these sectors so as to make the idea clearer. Besides, surely the Post It note is a product in itself, not a feature of a product. I'd expect for a Post It the customer criteria would be: range of sizes, endurance of stick, lack of residue when unpeeled, range of colours, strength of paper, price, etc.

    Miguel D T.
    BS
    Miguel D T.

    QFD can be linked to GIGO. What does GIGO stand for?

    Nur M.
    MY
    Nur M.

    Indian accent....For me, its okay. Can understand what he say...

    Romeo A.
    SA
    Romeo A.

    he's eating his words

    Annette W.
    DE
    Annette W.

    What does QFD stand for?

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