Les politiques et principes du service à la clientèle
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Les politiques et principes du service à la clientèle

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  • Notes d'étude
  • Révisions du sujet
    Samuel B T.
    ZA
    Samuel B T.

    Very informative topic.

    DORIS A.
    KE
    DORIS A.

    In my opinion and experience,Sometimes it is difficult or a dream to find public sector offices who care about customer care simply due to the fact that they monopolise the service needed...so instead it is the custimer who smiles and is courteous to the service provider in order to get the service.

    MELES  WELDAY  .
    SD
    MELES WELDAY .

    like it

    Carla S.
    IE
    Carla S.

    The last slide of the topic "The policies and principles of customer service" is wrong as it says "End of Unit: Customer service philosophy for the public sector" instead of "End of Unit: The policies and principles of customer service".

    Adeola O.
    NG
    Adeola O.

    this module isn't displaying...please help.

    Marcia C.
    US
    Marcia C.

    A customer of the Public Sector should be treated with the same importance of a customer of sales/retail/hospitality... intensely show them attention/caring/respect...let them know that they are your priority....

    Melvin L.
    LR
    Melvin L.

    I believe that the way it should be, but sadly; many employee in the public sector treat customer with lack of respect. They always look down on customers.

    Daba O.
    NG
    Daba O.

    it is pertinent for the public service officer to remember that even though he has heard the same complaint a thousand times by virtue of his office, that complaint is "new" and troubling to the one who called it in and so the officer must against his/her natural tendencies, show interest in each individual client and be nice and respectful in responding to them

    Himstone S.
    UG
    Himstone S.

    In my opinion and experience,Sometimes it is difficult or a dream to find public sector offices who care about customer care simply due to the fact that they monopolize the service needed...so instead it is the customer who smiles and is courteous to the service provider in order to get the service.

    Himstone S.
    UG
    Himstone S.

    A customer of the Public Sector should be treated with the same importance of a customer of sales/retail/hospitality... intensely show them attention/caring/respect...let them know that they are your priority.

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