Techniques de service à la clientèle
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Techniques de service à la clientèle

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  • Notes d'étude
  • Révisions du sujet
    Bruno M.
    MW
    Bruno M.

    First impression has a great impact to the customer

    Ariel K.
    flag-default-icon
    Ariel K.

    How would you handle an angry costumer armed with a deadly weapon?

    Tinaani C.
    flag-default-icon
    Tinaani C.

    Put yourself in the customer's shoes. The very treatment you would want if you are a the customer in any place, give exactly that to your customers.

    Maliedjie Simo L.
    CM
    Maliedjie Simo L.

    faire une mauvaise impression au client, cela traduit le sérieux ou pas de l'entreprise

    Opeyemi J.
    NG
    Opeyemi J.

    Customer is king. Make the first impression count

    Karen W.
    CA
    Karen W.

    First impressions can make or break the client and customer relationship.

    Promise O.
    NG
    Promise O.

    Always apologize to the customer, even when you are not at fault.

    Eric C.
    GB
    Eric C.

    Opened my eyes to the internal customer as well as the external customer and the interaction and needs between both. Interesting and meaningful incite into the customer dynamic

    Noralene A.
    LC
    Noralene A.

    First impressions are lasting impressions and the good services that is rendered to the customer will be greatly appreciated and satisfied ...with great service from such firm will boost their image

    Jacob Shems S.
    UG
    Jacob Shems S.

    What are the customer service tactics

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