Information Technology - User documentation
Rob Appel, the CEO of ChaosMusic, at the launch of his music retailer's
online store in Sydney. Visit ChaosMusic at http://www.chaosmusic.com.au
and consider the types of documentation provided for users of the site.
Does the information provided enable users to interact with the site easily
and effectively? Consider the brochure Appel is holding? How do you think
this was incorporated into the plans for user documentation?
User documentation is a set of documents that assist the user use the
system, software or hardware being implemented. It normally consists of a
set of paper based and online facilities to train or help the user. It can
include training manuals, procedure guides, quick help cards, and
frequently asked questions.
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