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Module 1: Gestion des opérations

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Gestion des opérations : distinction entre la fabrication et des services

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XSIQ
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Business Management - Operations management: distinction between
manufacturing and service organisations

Distinction between manufacturing and service organisations

Manufacturing organisations produce tangible physical products or goods. Image.

Service organisations produce a non-physical output and involve the
customer in the production process. Image.

Operations Management is a crucial function of both manufacturing and
service organisations.

A manufacturing organisation is defined as one that produces an easily
identifiable, tangible physical product or good. Whereas, a service
organisation is one which provides or produces a non-physical output that
can not be kept as inventory and involves the customer in the actual
production process.

The essential differences between manufacturing and service organisations
(which must be considered by management when designing their operations
management system) include the facts that:

* the customer of a service organisation is directly involved in the
production process of the service being purchased

* the end products of a manufacturing organisation may be stored or held
as inventory

However, both types of organisations face similar operational problems:

* both must obtain suitable and sufficient materials to be used in the
production process

* both must determine suitable scheduling tasks

* both should be concerned with both the quality of their end products
and with their productivity levels

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