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Module 1: Évaluer la performance organisationnelle

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Indicateurs de performance clés

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Business Management - KPIs

KPIs

Data analysis is the basis of future planning for organisations. Image.

Finally, once the data has been collected and analysed, it must be
interpreted. The interpreted data may then form a basis for future action.
The organisation may decide to do nothing as it is performing to the
benchmark. The organisation may take corrective action as the
organisational objectives were not met, it may change the direction in
which the organisation is heading, or it may set new and revised
organisational goals to improve the performance of the organisation to a
higher level.

Examples of KPIs that large-scale organisations commonly use to measure
their performance include:

* the level of profit

* the return on investment

* the return on assets

* the level of staff turnover

* the level of customer satisfaction

* the number of customer complaints

* the number of industrial disputes