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How to Deal With a Rude or Angry Customer

How to Deal With a Rude or Angry Customer

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This Free Online Course Includes:
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  • CPD Accreditation
  • Final Assessment
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How to Deal With a Rude or Angry Customer

Apprenez à désamorcer la tension et à satisfaire les clients difficiles grâce à ce cours gratuit de service à la clientèle en ligne.
Ce cours en ligne gratuit vous apprend à jouer votre rôle de client lorsqu'il est c... Ce cours en ligne gratuit vous apprend à jouer votre rôle de client lorsqu'il est confronté à un client qui a perdu son caractère. Nous expliquons pourquoi les clients se mettent en colère et fournissent des conseils et astuces pour désamorcer de telles situations. Nous couvrons également les principes fondamentaux de la colère et de la gestion du stress et nous examinons le phénomène des remords de l'acheteur. Ce cours vous donne les compétences de service à la clientèle dont vous avez besoin pour gérer des situations difficiles.

In This Free Course, You Will Learn How To

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