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    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

How do I purchase my Certificate?

    All learning on Alison is free. After you successfully complete a course, you are given the option to purchase a digital or printed Certificate to prove your achievement.

    Purchasing a Certificate is simple. 

    Step 1. Check your name on the Certificate

    Start by going to the Shop and checking your name on the Certificate. 

    Please double-check that your name in the account is spelled correctly. If you double-check your spelling now, you'll avoid errors – and the extra costs of making corrections later on!

    Just click on the Edit Name button to check and update your name:

    Correct your name and click Update Name:

    Step 2. Choose the Course

    You will see a screen showing all your available Certificates. Select the course you want to purchase a Certificate for. 

    Step 3. Choose the Certificate type

    The next step is to choose the type of Certificate you want to purchase, as shown below. Don’t forget to add any discounts you have in this step before clicking the Next button. 

    Step 4. Payment method

    The last step is to select your payment method. Depending on the purchased product, there are specific payment options. 

    Digital Certificate or Digital Diploma:

    • ApplePay/GPay: Due to Apple and Google requirements, this is the only option for Digital product purchases via the App. 

    If you don't have an ApplePay or GPay account, no worries! You can still purchase your Digital Certificate or Diploma. Just switch to the browser version and you'll be able to use other payment methods.

    Printed or Framed Certificates:

    • Credit/Debit Card: This is a quick and easy way to pay through the shopping cart in your Alison Account. 

    • PayPal: You will be redirected to the PayPal website to confirm your payment (if PayPal is operational in your country).


    When you place an order for a printed or framed Certificate, please include your complete delivery address. Doing this will help us get your order to you in time. For optimal delivery, we recommend that you also provide a PO Box or Postcode.

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