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Hi. How can we help?


    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

I have forgotten my password. How can I reset it?

    It’s very natural to forget your password. Luckily, resetting your Alison password is simple and quick - here's a detailed guide to get you back to learning in no time!

    If you created your account using your email, you can reset the password using the instructions below. 

    Alternatively, if you logged in with a social account, you will need to reset your password on the social account’s website.

    Step 1: Go to Log in with Email page

    Open the Alison App and choose Log in:


    If you logged in via your email, choose Log In like it’s shown in the screenshot below.


    Step 2: Find the "Forgot Password?" Button

    Look for the Forgot password? button as shown in the screenshot below.


    Step 3: Provide the Email address 

    Enter your email address and click on the Reset my password button as shown below:

    Step 4: Receive Email with Further Instructions

    Look out for an email from Alison with further instructions on how to reset your password. 

    Get Back to Learning!


    That's all there is to it! With a few simple clicks, you can be back to learning on Alison in no time.


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