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Hi. How can we help?


    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

How do I get my Certificate?

    To fully complete a course, you must study all sections of the course and score at least 80% in each assessment. Check you have completed all the sections in your course by looking for a green tick beside each completed section. 

    Once you have completed your course and passed your assessments, your Certificate will be available to purchase straight from the Shop.


    How much does it cost?

    Users can pay a nominal fee to automatically download PDF Certificates or purchase paper or framed Certificates that are shipped via mail. For a more detailed list of the costs, visit the Pricing or Shop page.

    You don’t have to purchase a Certificate in order to certify. You can access your Learner Report showing that you have completed the course.


    How do I claim my Certificates?

    All learning on Alison is free. After you complete a course, you are given the option to purchase a digital or printed version of your achievement.

    Purchasing a Certificate is simple. 

    Step 1. Check your name on the Certificate

    Start by going to the Shop and checking your name on the Certificate. 

    Please double-check that your name is spelled correctly. If you double-check your spelling now, you'll avoid errors – and the extra costs of making corrections later on!

    Just click on the Edit Name button to check and update your name:

    Correct name and click Update Name:

    Step 2. Choose the Course

    You will see a screen showing all your available Certificates. Select the course you want to purchase a Certificate for. 

    Step 3. Choose the Certificate type

    The next step is to choose the type of Certificate you want to purchase, as shown below. Don’t forget to add any discounts you have in this step before clicking the Next button. 

    Step 4. Payment method

    The last step is to select your payment method. Depending on the purchased product, there are specific payment options. 

    Digital Certificate or Digital Diploma:

    • ApplePay/GPay: Due to Apple and Google requirements, this is the only option for digital product purchases via the App. 

    If you don't have an ApplePay or GPay account, no worries! You can still purchase your Digital Certificate or Diploma. Just switch to the browser version and you'll be able to use other payment methods.

    Printed or Framed Certificates:

    • Credit/Debit Card: This is a quick and easy way to pay through the shopping cart in your Alison Account. 

    • PayPal: You will be redirected to the PayPal website to confirm your payment (if PayPal is operational in your country).


    When you place an order for a printed or framed Certificate, please include your complete delivery address. Doing this will help us get your order to you in time. For optimal delivery, we recommend that you also provide a PO Box and Postcode.



    Validate/verify completed courses

    The Certificate or Diploma that you purchased from Alison includes a QR Code. Use a QR code scanner on your smartphone or tablet to scan the code and you’ll be redirected to the Alison website where your Certificate will be verified.


    Your Alison Transcript also includes a link that can be used to verify your achievement. 


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