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    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

Why does my progress bar not show 100%? I have completed all my modules!

    Start by checking that all modules have actually been completed. If there is a green tick or symbol beside their module name, you know it has been completed.

    Then check that all assessments were fully completed.  If there is a green tick next to the assessment and a score result of at least 80%, you have passed. If there is no score result, or no green tick, you have to re-attempt the assessment again. 

    Once you are certain that all assessments have been fully completed, and all modules have a green symbol signifying completion, you should now have 100% course progress. Please make sure you have fully checked your progress and followed the above instructions before you contact us.

    If your progress still does not read 100%, it may be that your progress score is sluggish to update because you are operating behind a proxy server. Clearing your temporary internet files (cache) can resolve this problem. Information on how to do so can be found here.

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