Helpful articles to get you started on Alison and solve technical issues
Learn how to manage or upgrade your Alison account and fix login issues
Certification and Payments
How Alison Certification works, and your payment and delivery options
Refer A Friend
All you need to know about Alison's Refer A Friend programme
Everything you need to know if you want to make a donation to Alison
How to make the most out of your learning through Alison's Mobile Applications
Learn more about Alison's optional Premium packages
Learn how to use the Alison Publishing Tool features
Learn more about Alison corporate services for businesses, organisations and non-profits around the globe that assist in making continuous learning and development both efficient and cost effective
Hi. How can we help?
Welcome to Alison's Help Center; where all your most commonly asked questions are answered.
Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.
Why can't I complete my course?
Scenario: You have completed the whole course and passed the assessment, but the Finish button at the end of the assessment won't work, meaning your score is not recorded.
The solution will depend on what type of browser or device you are using. Please follow the relevant instructions below and retake the assessment in order for your progress to update:
(a) If you are using a iOS device such as iPad or iPhone then please note that these devices are not optimised for our website and will cause issues with progress not updating. If you are using an Android tablet or mobile device, this may cause issues due to incompatibility if you are viewing a course that is not optimised for our Android App. Many of our courses are Flash based; such devices do not support Flash content and so you will not be able to view the course on it. Our courses are not yet fully optimised for viewing on mobile devices. The courses optimised for our Android App are indicated by a green tick on the app.
(b) If you are having an issue on a PC using Internet Explorer or Edge browser then please use an alternative web browser (such as Mozilla Firefox, Google Chrome, etc.) to retake the assessment. The Finish button should work allowing you to complete the course.
They can be downloaded here:
If following these steps does not resolve your issue, please email [email protected] stating your browser and device type, and include a screenshot of your assessment score and we will be happy to update this manually for you.
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