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    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

Why can't I see the course player in full screen size?

    The screen player used to view our courses is set to 728 x 500 pixels. This should be large enough to display course material adequately. Unfortunately, there is no ‘full-screen' option for the course player. 

    If your viewing screen is smaller than 728 x 500 pixels or if the viewing of the course is obscured, this may be due to a browser/device incompatibility issue. To resolve this issue, please check the following:

    • If you are using Internet Explorer, please switch to Google Chrome or Mozilla Firefox. 

    • If the zoom setting for your browser is set above its default setting, then part of the course player may be obscured. For instructions on how to adjust the zoom in Google Chrome, please clickhere. For Mozilla Firefox, please clickhere.

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