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    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

My payment was cancelled/declined. Why?

     

    When you pay with your Credit or Debit Card, your bank may decline or cancel the payment for a variety of reasons. If you need assistance resolving the issue, please contact your bank. Once the problem has been resolved, you can try to complete the order again.

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