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    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

I did not receive the confirmation email. How can I confirm my account and log in?

    We are sorry to hear that you didn't get the confirmation email. Don't worry, we are here to help you confirm your account and log in successfully.

    If you haven’t received a confirmation email from us, it could be for one of the following reasons:

    The email has been sent to your spam folder

    Check your spam inbox. If you find the confirmation email from us, move it into your inbox and update the label on the email.

    Your email service provider is blocking our emails

    Check your inbox settings to see if Alison emails are being blocked or filtered. You’ll need to update the settings in your inbox in order to receive emails from us. 

    Your account was created via a social account

    If you create an account using a social media platform, your Alison account will be automatically verified without requiring a confirmation email.

    You may have accidentally entered your email address incorrectly

    If you entered the wrong email address, please re-register with the correct one.

     

    If none of the above applies, you can still have your account confirmed. Simply send us a blank email with Confirm in the subject line.

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