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Certification and Payments
How Alison Certification works, and your payment and delivery options
Refer A Friend
All you need to know about Alison's Refer A Friend programme
Everything you need to know if you want to make a donation to Alison
How to make the most out of your learning through Alison's Mobile Applications
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Hi. How can we help?
Welcome to Alison's Help Center; where all your most commonly asked questions are answered.
Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.
How can I track my order by Standard Shipping?
Standard shipping normally takes 5-10 working days for delivery to countries within Europe and 10-14 working days for delivery to countries outside of Europe. However, we do advise to allow up to 28 working days for delivery.
If your item has been received by your national postal provider then you should be able to find a delivery record by going to their website and entering the Global Mail Delivery Code given in your dispatch email, provided your national postal provider has scanned the code upon its arrival into your country.
You can use the following websites to track your order:
Once your order has entered the destination country, you can track it using the postal service site of your country (where it is possible to track). See countries listed below:
If you require any further assistance please contact [email protected] and our support team will be happy to help!
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