Helpful articles to get you started on Alison and solve technical issues
Learn how to manage or upgrade your Alison account and fix login issues
Certification and Payments
How Alison Certification works, and your payment and delivery options
Refer A Friend
All you need to know about Alison's Refer A Friend programme
Everything you need to know if you want to make a donation to Alison
How to make the most out of your learning through Alison's Mobile Applications
Learn more about Alison's optional Premium packages
Hi. How can we help?
Welcome to Alison's Help Center; where all your most commonly asked questions are answered.
Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.
How can I track my order by Express Shipping?
Express Shipping, via DHL, normally takes 3-5 days for delivery to countries within Europe and 5-9 days for delivery to countries outside of Europe.
Once your order has been dispatched you will receive an email with your tracking details and a link where you can track your order:
When the DHL courier reaches your city they will contact you directly to arrange for the delivery of your order.
If you require any further assistance please contat [email protected] and our support team will be happy to help!
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