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    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

Why do I have to pay for the Certificate if it was a free course?

    We’re sorry to hear that you weren’t aware that there was a fee for receiving a Certificate. Just to clarify, you can learn and certify, for free, across any of our 4000+ courses. After you complete your course, you can download your Learner Record as proof of your achievement and you can add your Certificate to your LinkedIn profile.  

    We offer Learners the option to purchase a digital or printed Certificate but they are under no obligation to do so. 

    As a social enterprise, Alison’s goal is to make education as accessible as possible, which is why we offer our courses free of charge. But, we have to build a sustainable business so we earn revenue via advertising and optional paid Certificates. 


    Why not join our Refer a Friend programme where you can earn discounts on Digital Certificates and Diplomas by referring your friends and family to Alison. Find out more here.

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