Helpful articles to get you started on Alison and solve technical issues
Certificates and Payments
How Alison Certificates works, and your payment and delivery options
All you need to know about Alison's Refer A Friend programme
How to make the most out of your learning through Alison's Mobile Applications
Learn more about Alison's optional Premium packages
Learn how to use the Alison Publishing Tool features
Discover corporate services by Alison for businesses and non-profits, designed to make learning and development both effective and affordable.
What programmes does Alison have?
Free LMS FAQs for Learners
Essential support for business learners to navigate and utilize the Free LMS effectively.
Free LMS FAQs for Microsite
Explore the benefits and features of Free LMS to transform your organization's learning and development.
Free LMS FAQs for Managers
Guidance and insights to effectively manage your team's learning journey.
Hi. How can we help?
Welcome to Alison's Help Center; where all your most commonly asked questions are answered.
Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.
Where is my order/certificate?
With Standard Shipping, your order is sent by Registered Post to your country and then it is delivered locally by your National Postal Service. DHL does not deliver your order.
Please note that some countries will need to allow up to 28 working days for shipping.
Your National Postal Service should be able to scan the package, update the order status online, and contact you regarding delivery. It will be the responsibility of your National Postal Service to contact you if they cannot make delivery.
If you cannot find a delivery record and it has been over 28 working days then we would advise that you contact your national postal provider directly with your delivery code as they will be able to advise if your order is delivered, still in transit or being returned to us for any reason.
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