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Hi. How can we help?


    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

I have pre-purchased my certificate but I paid twice. What can I do now?

    You can redeem your Pre-Paid Certificate for another certificate, or we can refund the amount of one payment. Please note that if you choose to have the amount refunded, and want to purchase a certificate in the future, you would need to pay full price unless we are running a sale at the time.

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