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Hi. How can we help?


    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

How do I purchase my Certificate?

    All learning on Alison is free. After you successfully complete a course, you are given the option to purchase a digital or printed Certificate to prove your achievement.

    Purchasing a Certificate is simple. 

    Step 1. Check your name on the Certificate

    Start by going to the Shop and checking your name on the certificate. 

    Please double-check that your name is spelled correctly. If you double-check your spelling now, you'll avoid errors – and the extra costs of making corrections later on!

    Just click on Edit Name button to check and update your name:

    Correct name and click Update name:

    Step 2. Choose the Course

    You will see a screen showing all your available Certificates. Select the course you want to purchase a Certificate for. 

    Step 3. Choose the Certificate type

    The next step is to choose the type of Certificate you want to purchase, as shown below. Don’t forget to add any discounts you have in this step before clicking the Next button. 

    Step 4. Payment method

    The last step is to select your payment method. Choose Credit/Debit card, Paypal or Bank transfer.

    Credit/Debit Card: This is a quick and easy way to pay through the shopping cart in your Alison Account. 

    PayPal: You will be redirected to the PayPal website to confirm your payment (if PayPal is operational in your country).

    Bank Transfer: Choose I do not have a card or Paypal and reserve the order. You will see bank details for payment on the order confirmation page. We will also send these to you by email. 


    We can help you more quickly if you email your payment receipt to [email protected]. That way, we can take care of it right away.

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