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Hi. How can we help?


    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

Where is my order/certificate?

    With standard shipping, your order is sent by Royal Mail to your country and then it is delivered locally by your National Postal Service. 

    Your National Postal Service should be able to scan the package and contact you regarding delivery. It will be the responsibility of your National Postal Service to contact you if they cannot make the delivery. 

    Please note that some countries may require up to 28 working days for shipping.


    If you cannot find a delivery record and it has been over 28 working days, then we would advise that you contact your National Postal Service directly. They will be able to advise if your order was delivered, if it’s still in transit or if it has been returned to us for any reason.

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