Alison's New App is now available on iOS and Android! Download Now

Hi. How can we help?


    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

Payment for Premium explained

    As a Premium Monthly subscriber, you are automatically billed each payment cycle on the same date that you subscribed. 

    For Alison Premium learners, your subscription fee will be automatically deducted from your account every billing cycle. This will occur on the same date, starting with the day you first paid to upgrade your Alison account. 

    To confirm when your next payment is due, please check your Account Settings.

    You can also change your Premium payment information or billing date. You will need to cancel your Premium subscription and resubscribe on the date you would like to be billed on. If you cancel before your current billing cycle ends, the cancellation won't take effect until the cycle is over. You won't be able to resubscribe until the cycle ends either. 

    If there is an issue with your monthly payment, you will receive an email confirming that your subscription has been cancelled. If you would like to continue being a subscriber, you can resubscribe through your Account settings or the Premium Shop.

Did you find this article helpful?


Thank you! We appreciate your feedback.

We're sorry this article was not helpful.

Please leave us a message with your feedback so we can improve this article. If you choose not to provide your email we will not be able to respond to you directly.

Can’t find the answer you’re looking for?

Don’t worry, we’re here to help! Contact our Learner Support Team with your question.

Contact Support