Diplomado en Servicio al Cliente - Primera evaluación
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Diplomado en Servicio al Cliente - Primera evaluación

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  • Apuntes
  • Revisión por tema
    Ms. Saudia B.
    US
    Ms. Saudia B.

    Why can't I take any f my assessments? I've completed all modules and topics.

    Noralene A.
    LC
    Noralene A.

    when attending a customer one must never use these,I don't know,2,No3, That's not my fault,4.It's not my department,5,Call me back,6.It's not my job,7.you need to see my supervisor

    Noralene A.
    LC
    Noralene A.

    Friendliness,empathy,Fairness,Control,and information are the five basic customer service needs and it must be implimented

    Noralene A.
    LC
    Noralene A.

    The five basic customer service needs are Friendliness..Empathy...Fairness...Control...Information

    Noralene A.
    LC
    Noralene A.

    providing good customer service is essential for the long term viability of every business..three key elements of customer services are:1.Expanding your defination of services,2.Identifying your customers,3.Developing a customer friendly approach..when providing customer service it is extremely important to make a first impression..a standard of excellence can be mentained in a company in the following way:1,utilising the five p's to preserve customer loyalty,2.Providing your customer with details,3.Using customer complaints as an opportunity for renewing customer loyalty,4.Preparation is key to maintaining a standard of excellent customer service and preserving customer loyalty,5.You must be prepared to take care of your customers better anyone else can or will.If every customer you work with is impressed at how knowledgeable you are they'll tell others.

    Noralene A.
    LC
    Noralene A.

    The five p's provide an easy way to group everything you need to know about your company..they help you sort and organize the many things you should understand about your company so you can help your customer better than anyone else..The five p's of customer service are:1.people,2.products and services,3.procedures,4.polices,5.places

    DORIS A.
    KE
    DORIS A.

    The dragging or locking clearly has issues it is better and simpler to type ...kindly edit answering mode

    Jacob Shems S.
    UG
    Jacob Shems S.

    How is the assessment for this course?

    Jacob Shems S.
    UG
    Jacob Shems S.

    Downloadingbid difficult. What csn I do?

    Jacob Shems S.
    UG
    Jacob Shems S.

    i hope it opens

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