Resumen de la lección
Loading
Anterior Previous slide Next slide Siguiente
New course

¡Este curso ha sido revisado!

Para una experiencia de aprendizaje más agradable, le recomendamos que estudie la versión reeditada para móviles de este curso.

Llévame al curso revisado

- or -

Continue studying this course

Resumen de la lección

  • Study Reminders

    Set your study reminders

    We'll email you at these times to remind you to study

    You can set up to 7 reminders per week

    You're all set

    We'll email you at these times to remind you to study

    Monday

    -

    7am

    +

    Tuesday

    -

    7am

    +

    Wednesday

    -

    7am

    +

    Thursday

    -

    7am

    +

    Friday

    -

    7am

    +

    Saturday

    -

    7am

    +

    Sunday

    -

    7am

    +
  • Apuntes
  • Revisión por tema
    Lordford O.
    GH
    Lordford O.

    Providing excellent customer service is every vital in the hospitality industry as it is the industry’s main product. And the needs of the hospitality customer are a clean, safe and secure environment and also good food, drink, respectful service and lastly satisfaction of all other needs

    Adefunke S.
    NG
    Adefunke S.

    Hospitality business offers non tangible goods and services which relies on the personality and skills of those providing it, i.e customer service

    Hannah Y.
    GH
    Hannah Y.

    Thanks Alison i have learnt alot. never knew there was so much involved in customer service.

    Aye Aye T.
    MM
    Aye Aye T.

    great knowledge to us, thx u Alison ;)

    Marina W.
    US
    Marina W.

    informative lesson on hospitality and customer service

    Sopuluchi E.
    NG
    Sopuluchi E.

    Hello Alison crew, my appreciation. Please in Quality Control System,TQM, QOS and SASQ were not explained. Would have been much better if each is explained before bringing them together. I don't mind getting it through this comment too, thanks

    Michelle J.
    TT
    Michelle J.

    Very interesting

    Himstone S.
    UG
    Himstone S.

    my appreciation. Please in Quality Control System,TQM, QOS and SASQ were not explained. Would have been much better if each is explained before bringing them together. I don't mind getting it through this comment too, thanks

    Mudhangu C.
    ZW
    Mudhangu C.

    there are 3 types of groups or teams in a hospitality industry formal,informal andleisure groups

    Joseli S.
    US
    Joseli S.

    If I don't pass on the quiz, can I take it again?

Notification

You have received a new notification

Click here to view them all