Loading
Alison Logo

Sales Techniques - Interacting with Customers

  • Description
  • Outcome
  • Certification
  • The free online course Sales Techniques - Interacting with Customers will give you vital knowledge and understanding of 'the human interface' when meeting, greeting and interacting with customers.

    The course begins by introducing you to sales and selling as a career. You will learn about the fundamental questions customers will ask and why people should buy from you. The course then teaches you about the human interface. You will learn about body language and how important it is when interacting with customers. The course also shows you the five general signs to look out for when people are lying, and you will learn about different selling approaches to take when someone is resistant to change.

    Next, you will be introduced to sales communication skills. You will learn how to approach a potential customer and question them in the right way. You will be taught about active listening and how to be clear and precise with your speech and writing. The course also describes the different phases that make up a successful presentation, what you should do while you are presenting and how you can give a winning presentation.

    This course will be of great interest to sales people, entrepreneurs, business owners and anyone looking to improve their sales skills and techniques.

  • Having completed this course you will be able to:
    - Explain why selling is a business discussion.
    - Describe what makes up the Human Interface.
    - List the five general signs of people lying.
    - Discuss how to improve your communication.
    - Describe how to give a winning presentation.
    - Discuss how people will and won’t accept change and new technologies.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to share your success. Plus it’s:

    • Ideal for including in CVs, job applications and portfolios
    • An indication of your ability to learn and achieve high results
    • An incentive to continue to empower yourself through learning
    • A tangible way of supporting the Alison mission to empower people everywhere through education.

Sales Techniques - Interacting with Customers
  • Free

  • 2-3 Hours

  • Channel 9

  • Assessment

  • Certification

  • 50 Pts

Modules List( 3 )
  • Sales Techniques - Interacting with Customers
  • Module
    1
    Anyone Can Sell
    • In this module you will learn about the fundamental questions customers will ask you. You will learn about the human interface and what to be aware of when interacting with people. You will learn about body language and about the five general signs of people lying.
    • Learning Outcomes
    • Anyone Can Sell
    • The Human Interface
    • The Power of Body Language
    • Lesson Summary
  • Module 2: Communications and Presentations for Sales
    • In this module you will learn about approaching a potential customer. You will learn about active listening and how to give winning presentations. You will learn about different selling approaches you can take when someone is resistant to change.
    • Learning Outcomes
    • Improving Your Communication
    • Giving Winning Presentations
    • Understanding Tolerance to Change
    • Lesson Summary
  • END OF COURSE ASSESSMENT
  • Module 3: Sales Techniques - Interacting with Customers Assessment
    • You must score 80% or more to pass this assessment.
    • Sales Techniques - Interacting with Customers Assessment
Reviews and Rate
This course has no reviews yet.