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NSDC Course: Retail Trainee Associate

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NSDC Course: Retail Trainee Associate
  • Description
  • Outcome
  • Certification
  • This course “Trainee Associate” will present you with the skills and knowledge necessary to become an excellent trainee associate. As a Trainee Associate your responsibilities will stretch across a wide variety of areas including attending the customer, making sales, stock taking, inventory shrinkage, maintaining visual merchandising, and many more.

    In order to fulfil these responsibilities, it is essential that you have a firm understanding of store activities, the customer buying behaviour, and the art of attending to customers, which this course will prepare you for.

    The course caters for different learning needs by supplying the learner with both text and video based content. You will learn a number of topics to strengthen your abilities as a trainee associate and build your skill based knowledge, communicative English, and personal effectiveness.

    This course will test your knowledge on the content at different intervals to increase your learning before you complete a final graded assessment at the end of the course.

  • At the end of this course, you will be able to:
    - Describe the retail industry and explain the different types of retail formats.
    - Identify the activities in a retail outlet.
    - Identify your roles and responsibilities as a trainee associate.
    - Identify different types of customers and their buying behaviour.
    - Deliver excellent service while making a sale.
    - Define how to up sell and cross sell.
    - Explain how to handle customer complaints effectively.
    - Describe the different layouts of a store.
    - Describe different ways to maintain effective visual merchandising.
    - State the need to use safety equipment.
    - Recognise how to stock take and causes of an inventory shrinkage.
    - List the different categories of products.
    - State the legal rights of the retailer and the consumer.
    - Recognise effective communication skills.
    - Identify the need for good etiquette and self-hygiene.
    - Identify ways to improve your self-management.
    - Prepare for an interview by writing an effective resume.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to share your success. Plus it’s:

    • Ideal for including in CVs, job applications and portfolios
    • An indication of your ability to learn and achieve high results
    • An incentive to continue to empower yourself through learning
    • A tangible way of supporting the Alison mission to empower people everywhere through education.

Modules List( 33 )
  • Trainee Associate Participation Handbook - Core Skills
  • Do I Know My Industry?
  • Retail Industry - Introduction
    • How to Navigate this Course
    • Introduction
    • Retail Formats
    • Retail Triangle
    • Summary
  • Tour of Retail Outlet
    • Introduction
    • Activities – Pre Customer Entry
    • Activities – During Customer Time
    • Process – Post Customer Exit
    • Summary
  • What will I Do?
  • Who is a CSA?
    • Introduction
    • Pre - Customer Duties
    • Customer Interaction
    • Post Customer Exit
    • Summary
  • Industry Introduction -Test your Learning
    • Industry Introduction- Test your Learning
  • How to Make a Sale?
  • Who is My Customer?
    • Introduction
    • Who is a Customer?
    • Customer Type - Irate Customer
    • Customer Type - Serious Customer
    • Summary
  • Make a Sale - Good Service
    • Introduction
    • Good Service
    • Summary
  • Make a Sale - Dos and Don’t's while Making a Sale
    • Introduction
    • Serious Customer – Bad Service
    • Serious Customer – Good Service
    • Dos and Don’ts of Making a Sale
    • Summary
  • Make a Sale - Excellent Service
    • Introduction
    • Excellent Service
    • Summary
  • Make a Sale - Up Sell
    • Introduction
    • Up - Selling
    • Summary
  • Make a Sale - Cross Sell
    • Introduction
    • Cross Selling
    • Summary
  • Make a Sale - Handle Complaints
    • Introduction
    • Handling Customer Complaints - During Sale
    • Handling Customer Complaints - After Sale
    • Summary
  • Make a Sale - Billing
    • Introduction
    • Billing
    • Summary
  • Making a Sale - test your learning
    • Making a Sale- Test your Learning
  • About Merchandise
  • How is My Store Organised
    • Introduction
    • Area Mix
    • Circulation Plans
    • Summary
  • Visual Merchandising
    • Introduction
    • Window Display Basics
    • Merchandise Presentation
    • Merchandise Presentation Principles
    • Summary
  • Basics of Merchandising
    • Introduction
    • Working of a Merchandising Department
    • Merchandising Summary
    • Cleaning Procedure and Safety Equipment
    • Lifting
    • Retail Equipment
    • Labelling
    • Security
  • Manage a Store - Test your Learning
    • Manage a Store- Test your Learning
  • How to Manage Inventory?
  • Stock Taking
    • Introduction
    • Stock Taking Process
    • Summary
  • Inventory Shrinkage - I
    • Introduction
    • Handling Customers who Shoplift
    • Summary
  • Inventory Shrinkage - II
    • Inventory Shrinkage II
    • Introduction
    • Employee Theft
    • Summary
  • Product Knowledge
  • Product Knowledge
    • Introduction
    • Product Categories
    • Summary
  • Legal Requirements
  • Legal Requirements
    • Legal Requirements
  • Manage Inventory & Product Knowledge- Test your Learning
    • Manage Inventory and Product Knowledge- Test your Learning
  • Trainee Associate Participation Handbook - Communicative English
  • Communicative English
  • Creating Good Impression
    • Introduction and Greeting
    • Expressing Thankfulness
    • The Service “No”
    • Rude Vs. Polite Expressions
    • Agreeing - Disagreeing
    • Asking Questions
  • Know My Customer
    • Giving Suggestions / Recommendations
    • Responding to a Complaint
  • Know My Workplace
    • Accepting Criticism
    • Giving Critisicm
  • Communicative English - Test your Learning
    • Communicative English- Test your Learning
  • Trainee Associate Participation Handbook - Personal Effectiveness
  • Communication
  • Communication
    • Objectives - Speaking
    • Speaking
    • Objectives - Listening
    • Listening
  • Self Management
  • Self Management
    • Objectives - Following Rules
    • Following Rules
    • Objectives- Commitment to Work
    • Commitment to Work
    • Objectives - Self Motivation
    • Self Motivation
    • Objectives - Setting your goal
    • Setting your goal
    • Objectives - Healthy Living
    • Healthy Living
    • Objectives
    • Maintain Good Habits
    • Objectives
    • Anger Management
    • Objectives
    • Networking with People
  • Working as a Team
    • Working as a Team
  • Trainee Associate Participation Handbook - Career Skills
  • Career Skills
  • Looking for a Job
    • Writing an Effective Résumé
    • Career Skills - Facing Interviews
  • Personal Effectiveness & Eareer Skills - Test my Learning
    • Personal Effectiveness and Career Skills- Test your Learning
  • Retail Trainee Associate - Graded Assessment
  • Retail Trainee Associate - Graded Assessment
    • Retail Trainee Associate Graded Assessment
Topics List ( 5 )
Retail Industry - Introduction
Learn about the retail industry and different retail formats
Topics List ( 5 )
Tour of Retail Outlet
Learn about the activities than can take place in a retail outlet.
Topics List ( 5 )
Who is a CSA?
Learn about customer interaction.
Topics List ( 1 )
Industry Introduction -Test your Learning
Test your knowledge on the basics of the retail industry.
Topics List ( 5 )
Who is My Customer?
Learn about different types of customers and their buying behaviour.
Topics List ( 3 )
Make a Sale - Good Service
Learn how to deliver good customer service while making a sale.
Topics List ( 5 )
Make a Sale - Dos and Don’t's while Making a Sale
Learn about what to do and what to avoid while making a sale.
Topics List ( 3 )
Make a Sale - Excellent Service
Learn how to deliver excellent customer service while making a sale.
Topics List ( 3 )
Make a Sale - Up Sell
Learn how to up sell and it's benefits to you and the store.
Topics List ( 3 )
Make a Sale - Cross Sell
Learn how to direct customers to other products by cross selling.
Topics List ( 4 )
Make a Sale - Handle Complaints
Learn how to handle customer complaints effectively.
Topics List ( 3 )
Make a Sale - Billing
Learn about the billing procedure and how to make an add-on sale.
Topics List ( 1 )
Making a Sale - test your learning
Test your knowledge on making sales with your customers.
Topics List ( 4 )
How is My Store Organised
Learn about the different layouts that stores can have.
Topics List ( 5 )
Visual Merchandising
Learn how to present merchandise effectively and in an eye catching manner.
Topics List ( 8 )
Basics of Merchandising
Learn about the process of procuring merchandise and learn various merchandising related terms.
Topics List ( 1 )
Manage a Store - Test your Learning
Test your knowledge on different aspects of merchandising.
Topics List ( 3 )
Stock Taking
Learn how to keep record of the stock in your store.
Topics List ( 3 )
Inventory Shrinkage - I
Learn how to prevent shoplifting and how to identify shoplifters.
Topics List ( 4 )
Inventory Shrinkage - II
Learn about how employee theft can lead to inventory shrinkage.
Topics List ( 3 )
Product Knowledge
Learn about different products that are available in a store.
Topics List ( 1 )
Legal Requirements
Learn about the legal rights of the retailer and the consumer.
Topics List ( 1 )
Manage Inventory & Product Knowledge- Test your Learning
Test you knowledge on inventory shrinkage and legal rights.
Topics List ( 2 )
Know My Customer
Learn how to communicate effectively for suggestions or recommending.
Topics List ( 2 )
Know My Workplace
Learn how to respond positively to criticism.
Topics List ( 1 )
Communicative English - Test your Learning
Test your knowledge on communication.
Topics List ( 4 )
Communication
Learn more about speaking with and listening to customers and colleagues.
Topics List ( 1 )
Working as a Team
Learn about working in a team.
Topics List ( 2 )
Looking for a Job
Learn how to prepare an effective resume and be interview ready.
Topics List ( 1 )
Personal Effectiveness & Eareer Skills - Test my Learning
Test your knowledge on personal effectiveness.
Topics List ( 1 )
Retail Trainee Associate - Graded Assessment
Test your knowledge on various aspects of the retail industry and being a trainee associate.
Course Features
  • Duration

    10-15 Hours

  • Publisher

    Advance Learning

  • Video

    Yes

  • Audio

    Yes

  • Assessment

    Yes

  • Certification

    Yes

  • Price

    Free

  • Reward

    50 Pts

  • Responsive

    No

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