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Effective Communication Skills for Managers

Join 10,781 other students
Effective Communication Skills for Managers
  • Free

  • Walkgrove

  • 2-3 Hours

  • Assessment

  • Certification

  • 50 Pts

  • Description
  • Outcome
  • Certification
  • The free online course Effective Communication Skills for Managers presents key communication techniques and strategies needed by managers in any business or organisation. The course begins by showing you in a step-by-step manner how you can successfully prepare for and engage in any difficult conversation you may be faced with in a workplace situation. You will learn about the rules of communication, the importance of non-verbal communication and how to develop effective listening skills. You will also learn how to build rapport with your colleagues so that you can start to lead the conversation. You will also learn how influence works and strengthen your own skills at influence and persuasion. You will learn how to plan and develop an effective presentation.

    You will learn how to overcome nervousness and deliver presentations naturally, whether you are speaking at a small team meeting or presenting to an audience of hundreds. Finally, you will learn about the key communication skills needed for successful team meetings. You will also learn about the importance of creating and distributing minutes of the meeting that accurately describe what was discussed at the meeting, and any actions that were agreed upon and whose responsibility they are.

    This course will be of great interest to existing junior managers or those wishing to move into the managerial level and who would like to develop effective communication skills. It will also be of interest to learners who would like to develop communication skills needed for advancement within any business or organisation.

  • Having completed this course you will be able to:
    - Describe the risks and rewards of difficult workplace conversations;
    - Describe the rules of communication;
    - Describe how you can build a rapport with colleagues to lead the conversation;
    - Describe how to develop and deliver effective presentations;
    - Describe how to chair a meeting and write up the minutes of a meeting;
    - Describe strategies you can use to influence others

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to celebrate and share your success. It is:

    • Ideal to include with CVs, job applications and portfolios
    • A way to show your ability to learn and achieve high results

Modules List( 3 )
  • EFFECTIVE COMMUNICATION SKILLS FOR MANAGERS
  • Module
    1
    Effective Communication Skills - Verbal and Non-Verbal Skills
    • The topics in this module are designed to engage the learner and deliver learning which sticks. Aimed primarily at junior or aspirational managers, each of the topics is designed to hit hard and fast. Core skills are stripped to the bone, allowing exploration of only the essential elements. In minutes learners will have acquired enough information to begin the transference of the skill into their workplace or home life. In this modules you will learn how to successfully prepare for and engage in any difficult conversation you may be faced with in a workplace situation. You will learn about the rules of communication, the importance of non-verbal communication and how to develop effective listening skills. You will also learn how to build rapport with your colleagues so that you can start to lead the conversation.
    • Learning Outcomes
    • Head in the Sand
    • It's What You Don't Say
    • Two Ears One Mouth
    • I Like Talking
    • Lesson Summary
  • Module
    2
    Effective Communication Skills - Successful Presentations and Meetings
    • The topics in this module are designed to engage the learner and deliver learning which sticks. Aimed primarily at junior or aspirational managers, each of the topics is designed to hit hard and fast. Core skills are stripped to the bone, allowing exploration of only the essential elements. In minutes learners will have acquired enough information to begin the transference of the skill into their workplace or home life. You will learn how to plan and develop an effective presentation. You will learn how to overcome nervousness and deliver presentations naturally, whether you are speaking at a small team meeting or presenting to an audience of hundreds. Finally, you will learn about the key communication skills needed for successful team meetings. You will also learn about the importance of creating and distributing minutes of the meeting that accurately describe what was discussed at the meeting, and any actions that were agreed upon and whose responsibility they are.
    • Learning Outcomes
    • Perfect Preparation
    • On the Edge of Their Seats
    • Chair in Control
    • Minutes Matter
    • Sway This Way
    • Lesson Summary
  • END OF COURSE ASSESSMENT
  • Module 2: Effective Communication Skills for Managers Assessment