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Diploma in Hospitality Management with English Language Studies

  • Description
  • Outcome
  • Certification
  • The free online course Diploma in Hospitality Management with English Language Studies takes you through the essential principles, concepts and skills required in the hospitality sector. The course also introduces you to the English language skills necessary for working in restaurants and hotels, and the hospitality sector in general.

    The course begins by introducing you to the nature of hospitality, such as the relationship between the hospitality sector and tourism, the various types of accommodation and the different types of hotel guests and their requests. You will also learn about hotel management and the organization of hotel departments and their functions. For example, you will learn about the key duties of the front office department and housekeeping department, and the organization of these departments and the roles involved.

    The course also covers food and beverage services and its relationship to other hotel departments. You will learn about restaurant operations planning, the organization of the kitchen, menu objectives and planning, table setting and restaurant design and layout. Finally, you will learn about the food handling process, such as food safety and food contamination, and the importance of personal hygiene for catering practitioners. The course also discusses kitchen accidents and how to respond to them, and the procedures that must be in place to ensure staff safety when working with different types of equipment or in the case of fire.

    Next, you will be introduced to the English language skills necessary for working in restaurants in tourist areas or hotels. This section explains how to take customer orders, including asking and answering questions and recommending dishes. It also includes how to describe dishes and defines the French terms used in restaurant English.

    You will be introduced to the English language skills necessary for working at a hotel reception or front desk. You will learn how to communicate in English with potential customers during inquiries as well as how to reserve rooms for hotel guests. It also describes the steps involved in check-in and check-out as well as the vocabulary and expressions needed for these procedures.

    This free Diploma course will be of great interest to professionals working in hotels, restaurants, or any other hospitality service operation. This course will also be of great interest to any learner who would like to gain employment or a career in the hospitality sector. This free online course is also ideal for workers in the hospitality industry who wish to advance to an intermediate level of English with a focus on the restaurant and hotel sectors.

  • Having completed this diploma course, the learner will be able to:
    - Explain the characteristics of the hospitality industry;
    - Explain the characteristics of the accommodation product;
    - Define the classification of hotel departments;
    - Explain the function of hotel departments;
    - Define and explain revenue and sales indicators;
    - Define security procedures;
    - Define the food and beverage departments of a hotel;
    - Define the different market segments and customer types;
    - Explain the classification of the different modes of operation;
    - Explain the objectives of a menu;
    - Explain what is meant by kitchen layout and design;
    - Explain the five steps to food safety;
    - Explain proper food handling priorities;
    - Describe the food preparation procedures;
    - List the different types of restaurant workforce injuries and accidents;
    - Explain the main firefighting principles;
    - Define the basic tasks involved in first aid;
    - Recommend and compare restaurant dishes for customers;
    - Use the correct expressions during the three stages of restaurant service;
    - Make a hotel reservation for guests utilizing the correct English vocabulary and terminology;
    - Check guests in and out of hotels in the correct sequence;
    - Resolve customer complaints with helpful English language phrases.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to share your success. Plus it’s:

    • Ideal for including in CVs, job applications and portfolios
    • An indication of your ability to learn and achieve high results
    • An incentive to continue to empower yourself through learning
    • A tangible way of supporting the Alison mission to empower people everywhere through education.

Diploma in Hospitality Management with English Language Studies
  • Free

  • 10-15 Hours

  • Advance Learning Academy

  • Assessment

  • Certification

  • 250 Pts

Modules List( 17 )
  • DIPLOMA IN HOSPITALITY MANAGEMENT WITH ENGLISH LAN...
  • Diploma in Hospitality Management with English Language Studies Course Resource Documents View Resource
  • SECTION ONE: INTRODUCTION TO HOSPITALITY MANAGEMEN...
  • Module
    1
    Characteristics of the Hospitality Industry
    • In this module you will learn about the characteristics of the hospitality industry and learn about the relationship between the hospitality and tourism industries. You will also learn about career paths in hospitality and aspects of working in hospitality such as fringe benefits and shift work. Finally, you will learn about classification of accommodation and hotel rating systems.
    • Learning Outcomes
    • Characteristics of the Hospitality Industry
    • Hospitality Industry Career Prospects
    • The Accommodation Sector
    • Lesson Summary
  • Module 2: Introduction to the Accommodation Sector
    • In this module you will learn about the room grading and room types. You will how room rates are derived and what is meant by the accommodation product. You will also learn how guest types are classified and how to deal with guest requests.
    • Learning Outcomes
    • Accommodation Product - Part 1
    • Accommodation Product - Part 2
    • Types of Guests and Requests
    • Lesson Summary
  • Module 3: Introduction to Hotel Management
    • In this module you will learn aspects of about hotel management such as organizational structure of a hotel, the classification and function of hotel departments and what is meant by room divisions.
    • Learning Outcomes
    • Introduction to Hotel Management
    • Organization and Function of Hotel Departments
    • Lesson Summary
  • Module 4: Hotel Front Office Operations
    • In this module you will learn about hotel front office operations, how the front office department is organized and the key positions. You will learn about different registration procedures and the four steps of the guest cycle.
    • Learning Outcomes
    • Front Office Department
    • Front Office Relationship to Other Departments
    • Lesson Summary
  • Module 5: Hotel Housekeeping Department
    • In this module you will learn more about the housekeeping department, its functions and key positions. You will learn about procedures involved in cleaning tasks and the relationship between housekeeping and other hotel departments.
    • Learning Outcomes
    • Housekeeping Department
    • Relationship between Housekeeping and Other Departments
    • Lesson Summary
  • Module 6: Diploma in Hospitality Management with English Language Studies - First Assessment
    • You must score 80% or more to pass this assessment.
    • Diploma in Hospitality Management with English - First Assessment
  • SECTION TWO: FOOD & BEVERAGE SERVICES, AND SAF...
  • Module 7: Introduction to the Food and Beverage Sector
    • In this module learn about the food and beverage departments including the functions of these departments, the key positions and duties, and the relationship between these and other hotel departments.
    • Learning Outcomes
    • Food and Beverage Operations
    • Duties and Key positions
    • Lesson Summary
  • Module 8: Food and Beverage Services
    • In this module learn about food and beverage services, how to classify food, the characteristics of different menu types and the objectives of a menu.
    • Learning Outcomes
    • Classification of Food and Beverage Services
    • Food and Beverage Service Principles
    • Lesson Summary
  • Module 9: Restaurant Operations Planning
    • Learn more about planning restaurant operations, in particular menu planning and design and restaurant layout, design and ambience.
    • Learning Outcomes
    • Menu Planning and Design
    • Knowledge of Food and Beverage Services
    • Lesson Summary
  • Module 10: Kitchen Design and Layout
    • This module covers the design factors and features which should be taken into consideration when planning a kitchen layout, as well as personal hygiene for kitchen staff, and health management for employers regarding health checks and the maintaining of staff health records.
    • Learning Outcomes
    • Kitchen Design and Layout
    • Personal Hygiene
    • Lesson Summary
  • Module 11: Safe Food Handling in Food Service Operations
    • In this module the main focus is on the observance of good hygiene codes and habits in relation to the food handling process, from initial food purchasing and storage through the preparation and cooking procedures to food service and finally disposal.
    • Learning Outcomes
    • Food Safety
    • Food Handling Process
    • Lesson Summary
  • Module 12: Preventing and Treating Accidents in Food Service Operations
    • This module covers the main types of accidents in the food service sector, and the procedures and precautions that can be undertaken to minimize the effects. Fire safety and basic first aid procedures are also covered.
    • Learning Outcomes
    • Food Service Accidents
    • Fire Safety and First Aid
    • Lesson Summary
  • Module 13: Diploma in Hospitality Management with English Language Studies - Second Assessment
    • You must score 80% or more to pass this assessment.
    • Diploma in Hospitality Management with English - Second Assessment
  • SECTION THREE: ENGLISH LANGUAGE SKILLS FOR HOSPITA...
  • Module 14: English Language Skills for Hospitality Management: Restaurant Service
    • Learn English language vocabulary and grammar skills for working in the restaurant service industry. You will learn how to answer restaurant customer questions using the definite article and the indefinite article. You will learn how to recommend and compare restaurant dishes using adjectives and comparative adjectives. Finally, you will learn how to describe restaurant dishes utilising past-participle adjectives and use the correct expressions during the three stages of restaurant service.
    • Learning Outcomes
    • Taking the Customer's Order
    • Describing Dishes
    • Key Expressions
    • Lesson Summary
  • Module 15: English Language Skills for Hospitality Management: Hotel Reception and Front Desk
    • Learn English language vocabulary and grammar skills for working in hotel reception and front desk in hotels and hospitality industry. In this module you will learn how to effectively provide potential hotel guests with information during enquiries using English language phrases. The module also covers how to make a hotel reservation for guests utilising the correct English vocabulary and terminology. Finally, you will learn how to use the correct English language phrases for check-in and check-out, and resolve customer complaints with helpful and non-offensive English language phrases.
    • Learning Outcomes
    • Enquiries
    • Reservations
    • Check-in and Check-out
    • Complaints
    • Lesson Summary
  • Module 16: Diploma in Hospitality Management with English Language Studies - Third Assessment
    • You must score 80% or more to pass this assessment.
    • Diploma in Hospitality Management with English - Third Assessment
  • END OF COURSE ASSESSMENT
  • Module 17: Diploma in Hospitality Management with English Language Studies - Final Assessment
    • You must score 80% or more to pass this assessment.
    • Dip in Hospitality Management with English Studies - Final Assessment
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