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Diploma in Communication Skills Free Course

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  • Description
  • Outcome
  • Certification
  • This free online course Diploma in Communication Skills will help you to understand the art of communication, perception, group dynamics, and persuasion. The course will look at the impact which these soft skills can have upon your daily life if used effectively.

    First, you will be introduced to the basics of communication. Concepts such as communication channels, interpretation, and barriers will be explained to you. You will also explore the basics of body language, and the context’s which affects your communications.

    You will also examine the important aspects of conversation. Listening is an important skill, and you will be walked through effective listening. You will also be shown techniques to help improve your listening ability and concentration. Speaking is also a vital part of conversation and the course will show you how to speak considerately and politely. The importance of silence within conversation is discussed, as is the importance of culture, context, and body language.

    You will be introduced to the basics of perception. Concepts such as visual culture and perception will be explored. You will also explore the basics of aural perception, and the impact which it can have upon your communicative relationships.

    You will also examine the important aspects of nonverbal communications. Nonverbal communication is an important skill, and you will be walked through its importance to communication. You will be look at the ways in which the body communicates, including concepts such as space and gestures. Facial expressions are also a vital part of nonverbal communication and the course will show you how to interpret facial expressions effectively.

    You will be introduced to the basics of building and maintaining relationships. Theories surrounding group dynamics will be examined in detail, including group structures and different types of group. You will also look at the different factors which can affect groups.

    You will also examine the important aspects of conflicts, including conflicts within groups. You will look at verbal and nonverbal communication strategies, as well as looking at conflict handling styles. Networking is a vital part of today’s society, and this course will walk you through networking in relation to social media.

    You will be introduced to the basics of persuasion. Theories surrounding the art of persuasion will be examined in detail including manipulation, brainwashing, and Stockholm syndrome. You will also look at the role which persuasion plays in negotiation, and the difference between the two.

    You will also examine the importance of motivating both oneself and others. You will look at the importance of motivation to leadership, and the motivation techniques which team leaders can utilize.

    This course will be of interest to professionals who are required to communicate as part of their job, either to customers or colleagues. It will also be of interest to anyone who is hoping to enhance their daily lives through improving their soft skills.

  • Having completed this course you will be able to:
    - Discuss the difference between soft skills and hard skills
    - Explain the effect which new technologies have had upon communication.
    - Differentiate between verbal and nonverbal communication.
    - Discuss the importance of culture and context to communication.
    - Discuss the importance of listening
    - Discuss the barriers to listening
    - Discuss how gender can affect the way we speak
    - Differentiate between symmetrical and asymmetrical.
    - Explain the importance of voice.
    - Explain the importance of body language in communication
    - Discuss the importance of silence
    - Explain how the way we view things affects our perception.
    - Discuss what is meant by perception.
    - Explain what is meant by attention.
    - Discuss different types of visual perception.
    - Discuss the relation between sound perception and visual perception.
    - Discuss the research that has been done into communication components.
    - Explain nonverbal communication in relation to emotion.
    - Discuss how space is used in nonverbal communication.
    - Discuss the importance of facial expressions to communication.
    - Explain the importance of relationships.
    - Discuss the different stages of a relationship.
    - Explain what is meant by group dynamics.
    - Define the different types of groups which can occur.
    - Explain conflict in relation to groups.
    - Explain different conflict handling styles.
    - Explain why networking is important.
    - Discuss the interaction between networking and social media.
    - Explain the relationship between motivation and achieving goals.
    - Discuss the theories surrounding motivation.
    - Explain ways to help increase an individual’s motivation.
    - Explain the different factors which influence persuasion.
    - Discuss the difference between persuasion and manipulation.
    - Discuss factors influencing attitudes.
    - Explain what is meant by negotiation.
    - Discuss the process of negotiation.
    - Explain how a person can be a good leader.
    - Discuss the relationship between leadership and motivation.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to share your success. Plus it’s:

    • Ideal for including in CVs, job applications and portfolios
    • An indication of your ability to learn and achieve high results
    • An incentive to continue to empower yourself through learning
    • A tangible way of supporting the Alison mission to empower people everywhere through education.

Modules List( 11 )
  • Diploma in Communication Skills
  • Module 1: Understanding the Communicative Environment
    • Learning Outcomes
    • Understanding the Communicative Environment I
    • Understanding the Communicative Environment II
    • Lesson Summary
  • Module 2: Listening and Speaking
    • Learning Outcomes
    • What to Listen For and Why
    • When to Speak and How
    • Starting and Sustaining a Conversation
    • Lesson Summary
  • Module 3: Visual and Aural Perception
    • Learning Outcomes
    • The World of Visual Culture
    • Visual Perception
    • The Aural: Its Relevance and Impact
    • Lesson Summary
  • Module 4: Nonverbal Communication
    • Learning Outcomes
    • The Body and the Way It Communicates
    • The Face, Its Expressions, and What It Says
    • Lesson Summary
  • Module 5: Diploma in Communication Skills - First Assessment
    • Diploma in Communication Skills - First Assessment
  • Module 6: Group Dynamics
    • Learning Outcomes
    • Building Relationships
    • Understanding Group Dynamics I
    • Understanding Group Dynamics II
    • Lesson Summary
  • Module 7: Conflicts and Networking
    • Learning Outcomes
    • Groups, Conflicts, and Their Resolution
    • Social Network, Media and Extending Our Identity
    • Lesson Summary
  • Module 8: Introduction to Persuasion
    • Learning Outcomes
    • The Art of Persuasion: Part I
    • The Art of Persuasion: Part II
    • From Persuasion to Negotiation
    • Lesson Summary
  • Module 9: Introduction to Motivation
    • Learning Outcomes
    • Motivating Oneself
    • Leadership and Motivating Others
    • Lesson Summary
  • Module 10: Diploma in Communication Skills - Second Assessment
    • Diploma in Communication Skills - Second Assessment
  • END OF COURSE ASSESSMENT
  • Module 11: Diploma in Communication Skills - Final Assessment
    • Diploma in Communication Skills - Final Assessment
Topics List ( 4 )
Module 1: Understanding the Communicative Environment
This module introduces you to the basic rules governing effective communication. It will walk you through aspects of communication such as body language and context.
Topics List ( 5 )
Module 2: Listening and Speaking
This module will walk you through the most important aspects of conversation; mainly listening and speaking. It will discuss the importance of these two areas to effective communication, as well as looking at the impact which culture and context has upon your daily conversations.
Topics List ( 5 )
Module 3: Visual and Aural Perception
This module explores how you perceive the world through your sight and hearing. You will also look at the impact which these perceptions can have upon your everyday communications.
Topics List ( 4 )
Module 4: Nonverbal Communication
This module will guide you through body language and facial expressions, which are vital components of nonverbal communication. You will look at the best ways to read and interpret nonverbal communication.
Topics List ( 1 )
Module 5: Diploma in Communication Skills - First Assessment
You must score 80% or more to pass this assessment.
Topics List ( 5 )
Module 6: Group Dynamics
This module explores how you build and maintain relationships. It will also discuss different aspects and factors which affect group dynamics.
Topics List ( 4 )
Module 7: Conflicts and Networking
This module will guide you through conflicts and conflict resolution. It will also examine the importance of networking and social media.
Topics List ( 5 )
Module 8: Introduction to Persuasion
This module explores the art of persuasion, and how it permeates your daily life. It also looks at the different subsections of persuasion, such as manipulation and brainwashing.
Topics List ( 4 )
Module 9: Introduction to Motivation
This module will guide you through motivating both yourself and others. It will also examine the importance of motivation to efficient leadership.
Topics List ( 1 )
Module 10: Diploma in Communication Skills - Second Assessment
You must score 80% or more to pass this assessment.
Topics List ( 1 )
Module 11: Diploma in Communication Skills - Final Assessment
You must score 80% or more to pass this assessment.
Course Features
  • Duration

    10-15 Hours

  • Publisher

    Channel 9

  • Video

    Yes

  • Audio

    Yes

  • Assessment

    Yes

  • Certification

    Yes

  • Price

    Free

  • Reward

    250 Pts

  • Responsive

    No

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