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Alison has over 1,000 high quality courses available across 9 distinct categories, all absolutely free to complete. All our courses are self-paced and have been designed by subject matter experts, to give you an interactive and enriched learning experience.
Depending on your learning goal, you can choose from:
Certificate courses (average time: 2-3 hours), which help you focus your learning to provide you with specific expertise in your field or industry.
Diploma courses (average time: 8-10 hours), which are designed to give you a more extensive understanding of a subject area, by helping you master multiple concepts within a subject.
Learning Paths (average time: 18-20 hours), which are a combination of niche courses that have been specially designed by experts, to help you: Broaden your skill set; Progress your knowledge; or Master a subject.
Use the search bar on the left if you are looking for a specific category, or browse through all courses below, and let’s get learning!
Alison’s free online courses in service management will teach you how to take a customer-focused approach to business delivery. For a shorter certificate course, we recommend the Introduction to Service Management course which will make your essential business services more effective and efficient. The Marketing Strategies for Service Management course will teach you the principles of positioning a business service. We’d also suggest our Diploma in Services Management which will teach you how to design and develop service processes that improve customer experiences.
Certificate courses are a great way to learn a subject in a short timeline. We recommend the Introduction to Service Management course which will make your essential business services more effective. We also suggest you try the Marketing Strategies for Service Management course, which will teach you the principles of positioning a business service. Additionally, the Customer Relationship Management in Business Services course will help you understand important marketing elements and components of the service process.
Alison’s diploma courses provide a comprehensive overview of specific subjects in an easy to follow manner. For service management, we’d recommend the Diploma in Services Management which will teach you how to design and develop service processes that improve customer experiences. We are in the process of adding more diplomas to our course library. However, you could also take our suggested certificate courses such as the Introduction to Service Management course or the Marketing Strategies for Service Management. These courses will help you deliver business in a customer-focused manner.