In this module you will be introduced to Customer Relationship Management (CRM) fundamentals and why the customer should be at the centre of your business. You will learn about the four stages of CRM and what is involved in each of the stages.
In this module you will learn about campaign management and how it can help your company. You will learn about leveraging technology to add value to your customers' experience. You will learn how technology can enable your corporate strategy and manage your customers' expectations of your response time.